The period to receive the refund for Christmas Cashback has ended: what to do if we have not received it or if it is wrong.
Today, March 1, 2021, the experimental period of the Extra Christmas Cashback officially ends. Refunds for transactions made from December 8 to 31, 2021, in fact, had to be disbursed by February. And, in fact, as early as mid-February the first transfers arrived.
According to Consap, the public company that manages this phase of the Cashback program, everything went smoothly with over 3.2 million transfers made, only 0.04% of unsuccessful transfers and less than 3,000 complaints. The last payment warrants were made on Wednesday, February 24, so for the public company, the first Cashback period is officially over. Yet, until this morning, on the many Facebook groups of Cashback users (popping up like mushrooms after the rain in the last two months) still several users claim not to have received anything on their bank account.
Cashback, no refund: what to do
The first possible case is when the user has made the minimum number of transactions necessary to receive the Christmas Cashback, but no refund has arrived. There can be two reasons: some transactions have not been counted (and therefore the user is not entitled to Cashback) or there was a problem with the IBAN.
In the first case, the user can easily see from the IO app how many valid transactions he has for the Christmas Cashback period and, if they are less than they should be, then he will have to contact PagoPA, using the assistance section of the IO app.
If instead the transactions are all there, but the refund doesn’t arrive, almost certainly there is a problem with the IBAN: maybe the one typed by the user is wrong. In this case the user has to visit the Cashback Complaints Portal, where he will find a form through which he can explain the problem to Consap and solve it.
Cashback, wrong refund: what to do
The last case of possible problem with the Christmas Extra Cashback refund is when the refund arrives, but it is wrong. Also in this case, there are two hypotheses: the refund is wrong but it is the same as the one shown on the IO app, or it is wrong but it is different from the one shown on IO.
In the first case, it is again one or more unregistered transactions and, therefore, you have to contact PagoPA in the ways already described.
In the second case it is necessary to use the Cashback Complaints Portal and explain to Consap what happened, following the necessary steps to ascertain the reason of the inconsistency between the two values.
In any case Consap has always 30 days to answer to the complaint, but of course it could take longer to solve the problem.