Do you have a problem and would like to contact a Wind operator? From the classic phone call to 155 up to social and the MyWind app, here are the various possibilities.
It may happen, for a question as well as for a problem, to have the need to contact your phone operator. The ways in which you can do it are different: you can talk on the phone with an operator, chat, send an email, get in touch with customer service through social networks. It all depends on the time available, your needs and the way you are most comfortable to interact.
For example, how to contact Wind customer service? Most of you will be familiar with the 155 assistance number, but there are many other ways that the very popular telephone operator offers its customers: from the official app to social networks and direct chat, the customer service is always free.
Contact Wind customer service with a phone call
The most traditional way to contact Wind customer service is to call the assistance number: 155. Following the instructions of the recorded voice, you will go to type the combination of keys necessary to satisfy your request and – once you have pressed the key that allows you to get in touch with an operator in “flesh and blood” – you just have to wait for the line to clear. Per contattare il numero 155 è necessario essere clienti Wind (col proprio smartphone) oppure Infostrada (col telefono fisso), e il servizio è sempre gratuito.
Contattare il servizio clienti Wind sui social network
Se non si ha la possibilità di contattare telefonicamente l’155, si può far ricorso ai social: come tutti gli altri operatori telefonici, anche Wind è molto attivo online, e permette ai suoi clienti di entrare in contatto con il servizio di assistenza utilizzando il social network preferito.
Il servizio clienti Wind su Facebook
Su Facebook è necessario andare sulla pagina ufficiale Wind e cliccare il pulsante “Invia un messaggio” (subito sotto la foto di copertina, a destra). A quel punto, basterà scrivere nella finestra di messaggistica che si apre e spiegare brevemente qual è il problema o la richiesta fornendo il numero per cui si necessita ricevere assistenza, attendendo che un operatore fornisca poi le indicazioni. Generally, responses are quick.
Alternatively, if you do not receive a response quickly, you can write a public post on Wind’s Facebook page, in the “write a post” field where your profile picture appears. With a caveat: being a post visible to all, you will not have to enter any personal data. In a few minutes, you will be contacted by an operator who will invite you to continue the conversation in private.
The Wind customer service on Twitter
Or, you can use Twitter: you go on the profile @WindItalia, you click on the icon of the cartoon with the symbol + and send a private message to the operator. The advantage? Private messages do not have the 280 character limit that characterizes public posts on Twitter. If, however, should not be active the button for sending messages, you can write a generic request for assistance (without providing your personal information): an operator will become your follower, and you will unlock the function for sending messages.
The MyWind application
An additional way to contact Wind customer service is through the MyWind app. This is a free app, available for both iOS and Android. Very useful for keeping everything under control (from the total number of minutes, SMS and Giga available to the details of individual active offers) and to top up quickly, it does not require a password and allows you to contact Windy, a digital assistant that in a short time will help you find a solution to your problem or an answer to your question.
Contacting Wind customer service from abroad
If you are abroad and you have a problem with your Wind operator, you can contact them in several ways. If roaming is active and you have gigs of data traffic available, then you can use the app or customer service. Otherwise, the easiest way is to call 155 or, in countries where this is not available, the extended number 00393205000155. The cost of the call varies depending on where you are: from EU countries the service is always free. However, if you are a Rechargeable customer, the cost of the call from EU countries will be 0.468 euros per minute.