WindTre data network has not been working since 10 a.m. April 20. Users can’t connect to the Internet. Here’s what’s happening
Update 12:00 noon. The WindTre data network is working again, although there are still some speed problems. The service is slowly returning to normal.
Original article
WindTre is not working: the data network of the “new” telephone operator has problems since 10:00 am on April 20. Many users are reporting in these minutes the inability to connect to the data network of their SIM card, while there are no inefficiencies regarding the phone part. The problem seems to concern the whole Italy, with reports from Verona, Bari, Trapani, Rome and Milan.
The problem seems to concern only the data network: if you try to activate it on your smartphone, you can not connect and surf. From some online comments, the problem seems to concern WebPocket that allows WindTre users to connect to the Internet. The connection is absent on all network types: 2G, 3G, 4G. At the moment we do not know the causes that led to the down of the WindTre data network, but surely the technicians are working to solve the problem.
Why does not work WindTre data network on April 20, 2020
The WindTre data network is not working today. Even in the editorial staff of Libero Tecnologia we have carried out some tests and at the moment the data network is not working, while as far as the phone part is concerned there is no problem, we receive and make calls.
The problem seems to be general throughout Italy: on downdetector.it, a site used to report when a service or an app is not working, in a few minutes there were thousands of reports. The data network is not working and users cannot connect to the Internet. As well as smartphone SIM cards, the problem also seems to affect those using Wind Cube.
The reasons for the WindTre data network being down are unknown and at the moment 133, WindTre’s customer care number, is flooded with calls. We will continue to follow the evolution of the situation and keep you updated.