How to deliver queued links in the order that agents log in?

2

I have a queue in asterisk where the strategy is in leastrecent mode. However, I've noticed that the order that the attendants log in to the queue is not the same at the time of receiving the first call.

The distribution only works in fact after all they answer a call and stay with idle time information.

Meanwhile, the distribution happens randomly to those who have not yet answered the first call.

How do I get the first calls delivered in the order they log in?

Thank you in advance.

    
asked by anonymous 09.11.2017 / 17:59

1 answer

1

According to the asterisk documentation, touch strategy leastrecent forwards the next call to the most idle agent, so I believe it is not what you are looking for.

The strategy that best fits the need described is linear , which forwards the calls to the agents in the same order that they were added to the queue, that is, the order in which they signed in.

Source: Official asterisk repository

    
01.02.2018 / 15:27