Image above 3000px does not load in Wideimage

Good afternoon,

I have a function in which you are responsible for taking the image and resizing it, however images with 3000x2000 are not loaded by WideImage

WideImage::load($ampliada)
            ->resize($largura, $altura, 'outside', 'center')
            ->crop('center', 'center', $largura, $altura)
            ->saveToFile($thumb, $qualidade);

I tested it with other smaller images and it works perfectly, is there any restriction on WideImage where it does not allow loading images above a pixel amount?

I've also tried Laravel's Intervention Image

Image::make($ampliada)->resize($largura, $altura)->save($ampliada, 90);

Sometimes it works and at other times I get Error 500, does anyone know why?

Thank you.