ClassNotFoundException: Proxylet.class

I'm trying to request a ticket from the website of the account, but a window appears with the phrase " ClassNotFoundException: Proxylet.class ", and when I click on information, this appears what I posted below.

Do you know what it is? How do you solve?

java.lang.ClassNotFoundException: Proxylet.class
    at sun.plugin2.applet.Applet2ClassLoader.findClass(Unknown Source)
    at sun.plugin2.applet.Plugin2ClassLoader.loadClass0(Unknown Source)
    at sun.plugin2.applet.Plugin2ClassLoader.loadClass(Unknown Source)
    at sun.plugin2.applet.Plugin2ClassLoader.loadClass(Unknown Source)
    at java.lang.ClassLoader.loadClass(Unknown Source)
    at sun.plugin2.applet.Plugin2ClassLoader.loadCode(Unknown Source)
    at sun.plugin2.applet.Plugin2Manager.initAppletAdapter(Unknown Source)
    at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)