I started developing chatbot using watson , I found it surprising and simple to deploy. But I was left with some doubts on how to do it and if it is possible (I saw in some chatbot ).
An example is, using conversation I can set #intenções , @entidades and dialogos . But how would the process of giving options work? For example, I asked the question "What's the best beer?" and he would respond to something like "There are a lot of beers, but a list with 5 for you" and so they list themselves in the list. and that I could click and follow with the dialogue and so on. I've seen this in some chatbot , but I have not seen how to do that sort of thing with watson.
Another thing is, is it possible to interact with a Back End? Ex: "Overdue accounts", and my back would consult the bank and return the overdue accounts.
I was very confused about this topic. And finally, is Watson the best option to develop a chatbot ?