I do not know if this is exactly the case with your application, but some browsers do not send the information that NewRelic uses to build this graph.
The link below has code snippets to send the information:
link
Some JavaScript scripts should be added in the header:
<script type="text/javascript">
var NREUMQ=[];NREUMQ.push(["mark","firstbyte",new Date().getTime()]);
</script>
... and in the footer:
<script type="text/javascript">
if (!NREUMQ.f) NREUMQ.f=function() {
NREUMQ.push(["load",new Date().getTime()]);
var e=document.createElement("script");
e.type="text/javascript";e.src="https://d7p9czrvs14ne.cloudfront.net/11/eum/rum.js";document.body.appendChild(e);if(NREUMQ.a)NREUMQ.a();};if(window.onload!==NREUMQ.f){NREUMQ.a=window.onload;window.onload=NREUMQ.f;};NREUMQ.push(["nrf2","beacon-1.newrelic.com","api-key",appID,"cV5eEkBfCF1WRBgECFZEQwNAbwVBQ1peAgdGWF8IQR8LR1ZEQQgDRQ==",6,707, new Date().getTime()]);
</script>