Can not get invoice file just issued

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Good afternoon. The system is apparently not allowing you to get the invoice files (at least in a test subscription).

Initially I thought it was from WebAPI. However, by manually generating an invoice (for being a test subscription) to see if there was any "start" needed to obtain the files (since there was such a bug with downloading invoices with a specific template, see What value should the Jasminsoftware API Web endpoint template parameter take to download an invoice?), I am still receiving the same HTTP 400 error (and, in WebAPI, {"message": "The specified file does not exist."}). Well, I know the invoice exists because seconds before I got the invoice number using that same ID ...

I also know that the code to access the file works, because it worked less than 1 month ago. Has there been any change in the file access method? Or is it the "party" system?

    
asked by anonymous 12.11.2018 / 16:19

1 answer

3

OK, it's resolved, thanks to the help of the technical assistance.

For anyone experiencing the same problem, the resolution is as follows:

  • Go to Jasmin Configuration
  • Accessing the System
  • Access Templates
  • View / edit the template "Document template"
  • Disconnect the "Use company logo" checkbox (and remove the image that appears, if necessary by clicking on the 'X' of it), so that the logo does not appear by default)

From there, you should be able to get the PDFs of the invoices. It may take a few minutes (by WebAPI I had to wait 1m or so).

    
14.11.2018 / 15:06
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